Refund Policy

Last updated: 3 August 2026

Subscription Cancellations

You may cancel a Shadow Companion subscription at any time. When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged for any subsequent billing cycles
• You retain Premium / Unlimited Access until the billing period ends

For a Google Play Subscription, cancel through Google Play or use the "Manage Subscription" option in Shadow Companion to open Google Play. For a web subscription processed by Stripe, use the web billing portal available from account settings or contact us for assistance. Uninstalling the app or deleting your Shadow Companion account does not cancel a Google Play Subscription.

24-hour Taster and Free Trial

The 24-hour Taster is free and does not create a charge. A Google Play Free Trial, if offered and accepted, converts to paid recurring billing unless cancelled before it ends. Cancelling during a Free Trial prevents the next charge, subject to the terms shown by Google Play.

Google Play Purchases

Google Play processes Android subscription payments and controls refund decisions for those purchases where applicable. Request a refund through Google Play's published refund process. Google Play's eligibility rules, time limits, and decision apply. We can help investigate access or technical issues, but we cannot promise or directly issue a refund that Google Play controls.

Web Purchases

Where a web subscription is offered and processed through Stripe, you may request a refund by contacting us. Refunds are generally not provided for completed billing periods after Premium / Unlimited Access has been made available, but we review billing errors, duplicate charges, and material technical failures on a case-by-case basis. This policy does not limit any rights you have under applicable consumer law.

How to Request a Refund

For a Google Play purchase, start with Google Play's refund process. For a web purchase or support with a billing issue, contact us at gilesholmer@yahoo.com with:

• The email address associated with your account
• The date and amount of the charge
• The reason for your refund request

Approved refunds are returned through the relevant payment provider to the original payment method. Processing times are controlled by Google Play for Android purchases, Stripe for web purchases where offered, and your financial institution.

Account Access

If you are having trouble accessing Premium / Unlimited Access after payment, sign in to the correct account and use Restore Purchases for a Google Play Subscription. For a web subscription, sign in with the Google or email account associated with the Stripe checkout, or use the web restore-access option.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

For refund inquiries, please email gilesholmer@yahoo.com.